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FAQ



FAQ - Off campus access


Q: There’s still no pop-up even when I have already set up the Proxy and click on the database,
What should I do?

A:1. Make sure that your Web browser (Exp. Internet Explorer, Firefox, Google Chrome, Safari, et al.)
did not block the pop-up.
2. The Internet at your office may block your pop–up, if you use at the office.
3. Close & open the Web browser and then try to click on the database again.

Q: I’ve already set up the Proxy, and enter my user name and password on the pop-up, but the
pop up still asking for the username and password.

A: It may be because your username & password are not correct or it may be expired. Kindly contact Internet
Account Counter Service to obtain your username and password Hua Mak Campus, C Building 7th Floor
(Tel. 02 300 4543-62 Ext. 3333) or Suvarnabhumi Campus, IT Building 3rd Floor (Tel. 02-723 2837)

Q: How can I use the EndNote Web application?
A: This application can be accessed but you need to register only within the campus the fist time.
The information regarding how to use this application can be accessed by logging on to the library website
and click at menu “How to”, the click “Tools” and click “How to use EndNote”

Q: How can lecturers and students access and use the Turnitin application?
A: In case of lecturers, the library will create a user profile for you based on information such as your name,
surname, e-mail, and register you into the Turnitin system. The system will then mail you a confirmation
password that can be used to log into the system. You can also change your password for future access.
The create a class menu is designed to help you set up a class ID and enrollment password that you can
distribute to the students in order for them to submit papers and assignments. In case of students,
there are 2 options.
1. The lecturer can add the student in to the Turnitin system
2. Students can use the class ID and enrollment password to log in.



Contact to the librarian

The St.Gabriel's Library (Hua Mak Campus)
Contact to Mrs. Patcharakorn S.
Tel : (662) 3004543-62 Ext. 3403

The Cathedral of Learning Library (Suvarnabhumi Campus)
Contact to Mrs. Patcharaporn T.
Tel : (662) 7232024


| AU Website | AU Webmail | AU News | AU Publication | All Contents Copyright © 2008 Assumption University Library
The St. Gabriel's Library
Hua Mak Campus
Ramkhamhaeng 24, Hua Mak Bangkok Thailand 10240
Tel.: (662) 3004543-62 Ext. 3402
Fax.: (662) 7191544
E-Mail: library@au.edu
The Cathedral of Learning Library
Suvarnabhumi Campus
Bang Na-Trad Km. 26 Bangsaothong Samuthprakarn Thailand 10570
Tel.: (662) 7232024, 7232025
Fax.: (662) 7191544
E-Mail: library@au.edu
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